WHAT IS THIS PRIVACY POLICY FOR?
This privacy policy is for the website www.rhoadesyoung.com and served by Rhoades Young Design Ltd and governs the privacy of its users who choose to use it.The policy sets out the different areas where user privacy is concerned and outlines the obligations & requirements of the users, the website and website owners. Furthermore, the way this website processes, stores and protects user data and information will also be detailed within this policy.THE WEBSITE
This website and its owner take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website complies to all UK national laws and requirements for user privacy.
We may change this privacy notice from time to time by updating this page in order to reflect changes in the law and/or our privacy practices. We encourage you to check this privacy notice for changes whenever you visit our website.
PERSONAL INFORMATION WE MAY PROCESS
Personal information that we’ll process in connection with all our services, if relevant, includes:
Personal and contact details such as title, full name, email address, contact details, address and contact details history
Records of your contact with us such as via phone or email, or if you get in touch with us online using our contact form
Products and services you have purchased from us as well as have been interested in and have held and the associated payment methods used
Marketing to you and analysing data including history of those communications, whether you open them or click on links, and information about products or services we think you may be interested in, and analysing data to help target offers to you that we think are of interest or relevance to you.
Any information we collect about you will come either from yourself, any person who may have referred you to us, or from our advertising or social media platforms.
HOW WE MAY USE YOUR DATA
We use your personal data, including any of the personal data listed in section 1 above, for the following purposes:
- Assessing an enquiry for a product or service, including considering whether or not to offer you the product or service
- Managing any aspect of the product or service
- To improve the operation of our business
- For management and auditing of our business operations including accounting
- To keep records of our communications with you
- For market research and analysis and developing statistics
- For direct marketing communications and related profiling to help us to offer you relevant products and service, including deciding whether or not to offer you certain products and service. We may send marketing to you by email, phone, post, social media and digital channels (for example, using Facebook Custom Audiences and Google Custom Match).
- For email marketing communications to provide you with relevant information and offers occasionally.
- To provide personalised content and services to you, such as tailoring our products and services, our digital customer experience and offerings, and deciding which offers or promotions to show you on our digital channels
- To develop new products and services and to review and improve current products and services
- To comply with legal and regulatory obligations, requirements and guidance
LEGAL GROUNDS FOR PROCESSING YOUR INFORMATION
We rely on the following legal bases to use your personal data:
Where it is needed to provide you with our products or services, such as:
a) Assessing an enquiry for a product or service you hold with us, including considering whether or not to offer you the product or service
b) Managing products and services you have purchased from us
c) All stages and activities relevant to managing the product or service including enquiry, administration and management of accounts
Where it is in our legitimate interests to do so, such as:
a) Managing your products and services relating to that and updating your records
b) For management and audit of our business operations including accounting
c) To keep records of our communications with you
d) For market research and analysis and developing statistics
e) For direct marketing communications and related profiling to help us to offer you relevant products and services, including deciding whether or not to offer you certain products and service. We may send marketing to you by email, phone, post and social media and digital channels (for example, using Facebook Custom Audiences and Google Custom Match)
f) For email marketing communications to provide you with relevant information and offers occasionally.
g) Where we need to share your personal information with people or organisations in order to run our business or comply with any legal and/or regulatory obligations
To comply with our legal obligations
With your consent or explicit consent for some direct marketing communications
RELEVANT LEGISLATION
Along with our business and internal computer systems, this website is designed to comply with the following national and international legislation with regards to data protection and user privacy:
UK Data Protection Act 1988 (DPA)
EU Data Protection Directive 1995 (DPD)
EU General Data Protection Regulation 2018 (GDPR)
This site’s compliance with the above legislation, all of which are stringent in nature, means that this site is likely compliant with the data protection and user privacy legislation set out by many other countries and territories as well. If you are unsure about whether this site is compliant with your own country of residences’ specific data protection and user privacy legislation you should contact our data protection officer (details of whom can be found at the bottom of this page) for clarification.
PERSONAL INFORMATION THAT THIS WEBSITE COLLECTS AND WHY IT IS COLLECTED
This website’s primary function is to showcase Susan Wood’s portfolio of artworks and as such collects nothing in the way of personal information from its users, it does however use Google Analytics (GA) to track user interaction (like most websites). This data is used to determine the number of people using the website, better understand how they found it and to see their journey through the website.
Although GA records data such as your geographical location, device, internet browser and operating system, none of this information personally identifies you to us. GA also records your computer’s IP address which could be used to personally identify you but Google do not grant us access to this. Google is classed as a partner (3rd party) data processor – more on this in section 5.0 below.
GA makes use of cookies, details of which can be found on Google’s developer guides. FYI our website uses the analytics.js implementation of GA. Disabling cookies on your internet browser will stop GA from tracking any part of your visit to pages within this website.
ABOUT THIS WEBSITE’S SERVER
All traffic (transferral of files) between this website and your browser is encrypted and delivered over HTTPS.
OUR PARTNER (3rd PARTY) DATA PROCESSORS
This site uses Google to process tracking data on our behalf. Google complies with the legislation already set out in section 2.0. and as they are based in the USA, are EU-U.S Privacy Shield compliant as well.
Google (Privacy policy)
SHARING YOUR DATA
We may share information with the following third parties for the purposes listed above:
Governmental and regulatory bodies such as HMRC, the Financial Conduct Authority, the Prudential Regulation Authority, the Ombudsman, the Information Commissioner’s Office and under the Financial Services Compensation Scheme
Any other businesses that are needed in order to fulfil our services or products, such as suppliers or outsourcing companies
STORING YOUR DATA
We may use third party tools to store your personal data and keep your information safe, such as a CRM System, cloud storage or email marketing software, as well as our own hard drives and data storage systems.
PROVIDING US WITH YOUR PERSONAL INFORMATION
We’re unable to provide you with our products or services if you do not provide certain information to us. In cases where providing some personal information is optional, we’ll make this clear.
You should tell us so that we can update our records using the details in the Contact Us section of our website. We’ll then update your records if we can.
We may use your home address, phone numbers, email address and social media or digital channels (for example, Facebook, Google and message facilities in other platforms) to contact you according to your marketing preferences. You can stop our marketing at any time by contacting us using the details below or by following the instructions in the communication.
DATA RETENTION
Unless we explain otherwise to you, we’ll hold your personal information based on the following criteria:
For as long as we have reasonable business needs, such as managing our relationship with you and managing our operations and accounts
For as long as we provide goods and/or services to you and then for as long as someone could bring a claim against us; and/or
Retention periods in line with legal and regulatory requirements or guidance.
YOUR RIGHTS UNDER DATA PROTECTION LAW
Here is a list of the rights that all individuals have under data protection laws. They don’t apply in all circumstances. If you wish to use any of them, we’ll explain at that time if they are engaged or not. The right of data portability is only relevant from May 2018.
- The right to be informed about the processing of your personal information
- The right to have your personal information corrected if it is inaccurate and to have incomplete personal information completed
- The right to object to processing of your personal information
- The right to restrict processing of your personal information
- The right to have your personal information erased (the “right to be forgotten”)
- The right to request access to your personal information and to obtain information about how we process it
- The right to move, copy or transfer your personal information (“data portability”)
- Rights in relation to automated decision making which has a legal effect or otherwise significantly affects you
- You have the right to complain to the Information Commissioner’s Office which enforces data protection laws: https://ico.org.uk/. You can contact us using the details below.
- You have the right to object to certain purposes for processing, in particular to data processed for direct marketing purposes and to data processed for certain reasons based on our legitimate interests.
- Individuals can find out if we hold any personal information by making a ‘subject access request’ under the GDPR law. If we do hold information about you we will:
- Give you a description of it;
- Tell you why we are holding it;
- Tell you who it could be disclosed to; and
- Let you have a copy of the information in an intelligible form.
You can contact us or make an SAR by going to the CONTACT section of our website to exercise these rights or using the contact details below.
CONTACT US
Rhoades Young Design Ltd is a registered company in England and Wales (Company No. 5967495). The registered company address is Bluebell Cottage, High Street, Chalford, Stroud, Gloucestershire GL6 8DR. Email correspondence should be send to enquiries@rhoadesyoung.com.
Cookies Policy
What are cookies?
This Cookie Policy explains what cookies are and how we use them, the types of cookies we use i.e, the information we collect using cookies and how that information is used, and how to manage the cookie settings.
Cookies are small text files that are used to store small pieces of information. They are stored on your device when the website is loaded on your browser.These cookies help us make the website function properly, make it more secure, provide better user experience, and understand how the website performs and to analyze what works and where it needs improvement.
How do we use cookies?
As most of the online services, our website uses first-party and third-party cookies for several purposes. First-party cookies are mostly necessary for the website to function the right way, and they do not collect any of your personally identifiable data.
The third-party cookies used on our website are mainly for understanding how the website performs, how you interact with our website, keeping our services secure, providing advertisements that are relevant to you, and all in all providing you with a better and improved user experience and help speed up your future interactions with our website.
Adobe Fonts
Adobe Fonts are in use on this website. Adobe Fonts is a service that provides you with access to a library of fonts for use in desktop applications and websites. The Adobe Privacy Policy describes the general privacy practices of Adobe’s websites and applications, including Adobe Fonts. More privacy-related information for Adobe Fonts is provided here.
Manage cookie preferences
Different browsers provide different methods to block and delete cookies used by websites. You can change the settings of your browser to block/delete the cookies. Listed below are the links to the support documents on how to manage and delete cookies from the major web browsers.
Chrome: https://support.google.com/accounts/answer/32050
Safari: https://support.apple.com/en-in/guide/safari/sfri11471/mac
Microsoft Edge: Delete cookies in Microsoft Edge – Microsoft Support
If you are using any other web browser, please visit your browser’s official support documents.